That's what I call a good service!

I woke up early morning to travel to the Airport to catch the AM 07.50 hrs flight to Phuket.

I must point out to all of you that I do avoid flying Thai Airways as much as I can at this route for the following reasons:

· Thai does use a very old fleet of aircraft from my experience.

· Thai offers a Service without any smile right here in the Land of Smiles.

· I personally observed that sometimes not even kids lifejackets are handed out anymore to kids.

· I am sick and tired of the dry piece of fruit cake served daily for ages on this route.

· Lots of arrogant crew.

· When asking the crew for anything, I can feel often that they are not really happy about my requests or questions.

· The Crew does not know how to “Wai” (Thai greeting) and don’t understand that the way is not only a way to greet people but also Thai Culture!

· I feel that the many crew members don’t understand the service industry



I also like to point out why I do prefer flying with Bangkok Airways:.

· I like their lounge where I can get a coffee and a small snack.

· I like their refreshing “Batik” Uniform design and fresh colors which I believe have been designed about 20 years ago – but they are still lovely.

· I love their fleet of aircrafts (except the small propeller machines which are a little scare to me J )

· I get free WiFi internet in their lounges.

· I can feel that the crew is happy to serve.

· The crew smiles and is very well groomed at all times

· The crew “Wai” (Thai greeting) very nice and I feel the crew knows that this practice is Thai Culture.

· I feel that most of the crew does understand the meaning of ‘service industry”


However, back to the original subject….

I did sleep all the way through until close to Phuket International Airport so I did not touch my meal at all.

When I woke up one very kind crew member asked me if I still would like to take the meal or if she should remove it now.

I mentioned to her that she should please remove it and apologized that I ignored the meal, since I was asleep.

She was very kind and offered me to serve me a quick cup of coffee to I will be “fresh and awake” when arriving at Phuket. The way the person said it was caring, kind and service minded.

Many of you reading this might think that this is nothing special, but I was really impressed with this simple offer of a simple service which most of the passenger will decline anyway 10 minutes before landing.

Well done Bangkok Airways. Keep it up! For me YOU are the national carrier and a true ambassador for Thailand.